Privacy and data protection matter to Demo. We collect information about our customers ("Data") when they use our platform, services, and website (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, share, and protect your Data whenever you use Demo via the website. In this Privacy Policy, we refer to the visitor of our website or the customer of one or more of our Services as ("you" or the "Customer"). This Policy does not apply to third-party websites, products, or services—even if they link to our Services—and you should review those third parties’ privacy practices carefully.
If you do not agree with the practices described in this Policy, you should take the necessary steps to delete cookies from your device after leaving our website and discontinue your use of our Services.
The Data we collect depends on how you use our Services. Sometimes we receive Data directly from you, for example via email or live chat. In other cases, we obtain Data by recording your interactions with our Services, using technologies such as cookies and web beacons. We may also receive Data from third parties, such as our financial partners or identity verification providers. Collecting and using Data from multiple sources is essential to our ability to provide and secure the Services. Processing of Personal Data must always be carried out in accordance with the EU General Data Protection Regulation (GDPR) and any country-specific data-protection rules applicable to Demo.
Demo uses a software platform provided by the software developer Aura Gambling (the "Provider") under a White Label arrangement.
1. Personal Data
Information that identifies you or can reasonably be used to identify you as a natural person is referred to as "Personal Data". We collect Personal Data in various ways. For example, we collect Personal Data when a Customer completes verification steps, makes payments, or responds to Demo emails or surveys. We may also obtain Personal Data from other sources, such as partners, financial service providers, identity verification services, and publicly available sources. Personal Data does not include information that has been aggregated or anonymized so that it can no longer reasonably be associated with an identifiable individual.
Personal Data we may collect includes:
2. Other Data
Information other than Personal Data is referred to as "Other Data". We collect Other Data from various sources. One source of Other Data is cookies and similar technologies that record your use of our website and Services in general.
Other Data we may collect includes:
1. Personal Data
We and our service providers use Personal Data to:
Examples of how we may use Personal Data include:
2. Other Data
We may use Other Data for various purposes, provided that we comply with applicable law and our contractual obligations.
3. Data Shared with the Provider
As part of the White Label partnership, Demo shares the following categories of data with the software Provider:
Purposes of sharing:
The Provider undertakes to:
Demo values your privacy, and we make measured decisions to balance your privacy with the prevention of fraud. We seek to prevent your information from reaching unauthorized third parties.
However, we share your Personal Data with trusted third parties, including:
When using digital currencies, you should understand that all digital-currency transactions are recorded on a blockchain (a public ledger) to ensure their continued visibility and traceability. Digital-currency transactions are traceable and may, in theory, be linked back to Demo. However, the identity of a wallet holder cannot be determined solely from a digital-currency address.
The following information becomes public via the blockchain: transaction amount, transaction date, cryptocurrency address, and transaction ID.
We may use third-party advertising companies to display advertisements for our Services that may be of interest to you when you visit our websites, based on Data regarding your access to and use of our websites across any of your devices and on Data obtained from third parties. For this purpose, these companies may place or recognize a unique cookie or similar tracking technology in your browser (including pixel tags). They may also use these technologies together with data they collect about your online usage to recognize you across devices you use (such as a mobile phone and a laptop) and to make decisions about the ads you see.
To understand and improve the effectiveness of our advertising, we may also use web beacons, cookies, and other technologies to determine whether you have visited our website or viewed one of our advertisements, and we may provide such data to one or more third-party advertising networks. The data we provide may include the time and date of your visit to our site, pages viewed, link clicks, and other information that does not reveal your actual identity. These networks may recognize the web beacon or cookies associated with your visit to our website when you visit other websites where they serve ads and may make ad decisions based on that information. We may work with Yandex Direct, Google Ads, Facebook Ads, or other ad networks. Each of these companies has its own privacy policy, which we encourage you to review.
You have choices regarding our use and disclosure of your Personal Data:
When emailing us your request, please clearly specify which Personal Data you would like to change. For your protection, we will only process requests regarding Personal Data associated with the specific email address you use to contact us, and we may need to verify your identity before fulfilling your request.
We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Please note that we have various retention obligations for Data you provide to us, including to ensure proper processing of transactions, settlements, reimbursements or refunds, to help detect fraud, and to comply with anti-money-laundering and other laws and regulations applicable to us and our financial service providers.
We may amend this Privacy Policy unilaterally. The "Last updated" note at the top of this Privacy Policy indicates when it was last revised. Any changes take effect when we post the revised Privacy Policy on this website.